Shipping Policy

At VALTÉ, we work with trusted fulfillment and shipping partners to deliver your order securely and efficiently.

Order Processing

Orders are generally processed within 1–3 business days after payment has been confirmed.

Orders containing personalized or engraved products may require additional processing time.

Business days do not include weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Times

Estimated delivery times begin after the order has been dispatched:

• United States: 7–14 business days.

• Rest of the world: 10–20 business days.

Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, and other circumstances beyond our reasonable control.

Customs, Duties & Taxes

Most orders shipped to the United States are not expected to require additional customs payments upon delivery.

However, customs authorities or shipping carriers may occasionally impose import duties, taxes, customs clearance fees, or other charges. Any charges not collected during checkout are the responsibility of the customer.

VALTÉ does not control or determine these charges and cannot guarantee whether they will apply. Customs duties, import taxes, and related fees are non-refundable.

Customers are responsible for reviewing the import requirements that apply in their country before placing an order.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number.

Tracking information may require several business days to update after dispatch. If your tracking information has not updated for an extended period, please contact us at support@valteworld.com.

Separate Packages

Products may be shipped from different fulfillment centers depending on availability and destination.

As a result, items purchased in the same order may occasionally arrive in separate packages and at different times. When available, separate tracking information will be provided for each package.

Shipping Delays

Occasional delays may occur because of:

• Customs inspections.

• Carrier or transportation disruptions.

• Severe weather or natural disasters.

• Public holidays or high-volume shopping periods.

• Strikes, government actions, public emergencies, or armed conflicts.

• Other circumstances beyond our reasonable control.

In rare cases, delivery may take up to 30 business days after dispatch. If your order has not arrived within this period, please contact us so we can investigate the shipment.

If we cannot dispatch your order within the stated processing period, we will provide an updated shipping estimate and, where required, the option to cancel the unshipped order for a full refund.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately. We will try to update the address, but changes cannot be guaranteed after an order has entered processing or shipment.

VALTÉ is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned because of an incorrect address, refusal of delivery, or failure to collect the package, additional shipping charges may apply.

Lost or Missing Packages

If tracking does not confirm delivery and your package appears to be lost, please contact us at support@valteworld.com.

We will investigate the shipment with the carrier. If the package is confirmed as lost or undelivered, we will offer a replacement or a refund to the original payment method.

If tracking shows that the package was delivered but you cannot locate it, please:

• Confirm that the shipping address is correct.

• Check with household members and neighbors.

• Check around the delivery location.

• Contact the shipping carrier.

• Allow up to 48 hours for the package to appear.

If the package is still missing after completing these steps, please contact us so we can assist with an investigation.

Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

VALTÉ Customer Support
Email: Support@valteworld.com