Refund policy

Return, Refund & Exchange Policy

We want you to be satisfied with your VALTÉ purchase. Please review this policy carefully before requesting a return.

14-Day Return Window

You may request a return within 14 days of the date your order was delivered.

To be eligible for a return, the item must be:

• Unused, unworn, unaltered, and undamaged

• In its original condition and packaging

• Returned with all tags, protective films, accessories, documents, and included items

• Accompanied by valid proof of purchase

Items that do not meet these requirements may be refused or may qualify for a reduced refund reflecting any loss in value.

How to Request a Return

To request a return, contact us at support@valteworld.com within 14 days of delivery. Please include your order number and the reason for the return.

If your request is approved, we will provide:

• The correct return address

• Detailed return instructions

• Any additional information required to process the return

Approved returns must be shipped within 7 days of receiving our instructions. A trackable shipping service must be used, and the tracking number must be provided to us.

Depending on the product and the customer’s location, returns may need to be sent to a designated international return facility.

Items returned without prior authorization, or sent to the address shown on the original package, will not be accepted.

Return Shipping Costs

For change-of-mind returns, including ordering the wrong size, color, or product, the customer is responsible for all return shipping costs.

Original shipping charges, customs duties, taxes, and other delivery-related charges are non-refundable unless the return results from an error by VALTÉ or the product arrived damaged, defective, or incorrect.

VALTÉ is not responsible for returned packages that are lost or damaged in transit. We strongly recommend using a reliable, trackable shipping service.

Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at support@valteworld.com.

Please include:

• Your order number

• A clear description of the issue

• Clear photographs of the product and packaging

• A short video, if requested

Do not return the item before receiving instructions from us.

After reviewing the claim, we will provide an appropriate solution, which may include a replacement, refund, or another reasonable resolution. VALTÉ will cover approved return shipping costs when the product is confirmed to be damaged, defective, incorrect, or incomplete.

Lost Packages

If tracking does not confirm delivery and the package appears to be lost, please contact us after the estimated delivery period has passed.

We will investigate the shipment with the carrier. If the package is confirmed as lost or undelivered, we will offer a replacement or a refund to the original payment method.

Packages Marked as Delivered

Sometimes a carrier may mark a package as delivered shortly before it physically arrives. If tracking shows that your order was delivered but you cannot locate it, please:

• Confirm that the shipping address is correct

• Check with household members and neighbors

• Check around the delivery location

• Contact the carrier directly

• Allow up to 48 hours for the package to appear

If the package is still missing after completing these steps, contact us. We will review the tracking information and assist with an investigation.

We may request additional documentation when necessary, including written confirmation of non-receipt or other information required by the carrier.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us immediately. We will try to update the address, but changes cannot be guaranteed once an order has entered processing or shipment.

If an order is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, the customer may choose:

• Reshipment after paying the applicable shipping costs

• A refund of the product price, less the original shipping cost and any return charges incurred

If tracking confirms delivery to the exact address provided during checkout, VALTÉ cannot guarantee an automatic refund or replacement. Each case will be reviewed individually.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Personalized, engraved, or custom-made products

• Products with custom text, initials, dates, sizing, or modifications

• Items that have been worn, used, altered, resized, or damaged after delivery

• Items with removed tags, seals, or protective films

• Gift cards

• Items clearly marked as “Final Sale” before purchase

Personalized, engraved, or custom-made orders cannot be canceled after production has begun.

These restrictions do not apply when an item arrives damaged, defective, incorrect, or different from what was ordered. Your applicable statutory consumer rights remain unaffected.

Sale Items

Regularly discounted or promotional items remain eligible for return unless they were clearly marked as Final Sale before purchase.

Final Sale items cannot be returned or exchanged, except when they arrive damaged, defective, or incorrect.

Exchanges

We do not currently offer direct exchanges for change-of-mind purchases.

To purchase a different product, color, or size, return the eligible original item in accordance with this policy and place a new order.

Defective or incorrect items may be replaced after the claim has been reviewed and approved.

Refunds

Once your return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days. Your bank, credit card company, or payment provider may require additional time to process and display the refund.

If more than 14 business days have passed since we approved your refund, please contact us at valteworld@gmail.com.

Order Cancellations and Changes

Contact us as soon as possible if you wish to cancel or change an order.

We will make reasonable efforts to assist you, but cancellation or modification cannot be guaranteed after an order has entered processing, production, or shipment.

Personalized, engraved, custom-made, or specially modified products cannot be canceled once production has begun.

Contact Us

For questions regarding returns, refunds, exchanges, or order issues, contact:

VALTÉ Customer Support

Email: support@valteworld.com